Warranty and Returns Policy
At Dural Irrigation Online we aim for 100% customer satisfaction. If you would like to contact our sales staff for any assistance or advice please free phone within Australia on 1800 244 389 or contact us
All products sold by Dural Irrigation are quality products from major industry suppliers and are covered by full manufacturer's warranty. However, should you receive a product that is faulty, please contact us to talk to one of our sales staff to let them know details of the problem. We will discuss the item and decide on the necessary action as detailed below. We may require you to return the product to us.
We will replace a product or provide a refund, if:
- You receive a product that is deemed to have a material or manufacturing fault;
- You receive a product that has been damaged in transit; or
- The product becomes faulty during its warranty period.
You are required to assume all freight expenses, if:
- The product you purchased is no longer required;
- You purchased an incorrect product.
We will NOT be in a position to replace a product or provide a refund if:
- The product is damaged due to misuse or abuse; or
- In the case of a new product, that the product is not returned in an immediately saleable condition.
Pricing and Delivery Confirmation
All published online prices are subject to final confirmation after receipt of web orders by Dural Irrigation. Delivery of goods is subject to final confirmation depending on size and weight after receipt of web orders by Dural Irrigation. We reserve the right to charge freight on over-weight or bulky items if necessary.