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Warranty and Returns Policy

Complete Satisfaction

At Dural Irrigation Online we aim for 100% customer satisfaction. If you would like to contact our sales staff for any assistance or advice please free phone within Australia on 1800 244 389 or email us.


All products sold by Dural Irrigation are quality products from major industry suppliers and are covered by full manufacturer's warranty. However, should you receive a product that is faulty, please contact us to talk to one of our sales staff to let them know details of the problem. We will discuss the item and decide on the necessary action as detailed below. To claim warranty, we may require you to return the product to us at your own cost.


We (the Distributor) will assume return freight charges, if:

  • You have received an incorrect item in your parcel;
  • You have received the correct item at the incorrect size in your parcel;
  • An item in your order has turned up damaged or faulty; or
  • The item is not as was described upon purchase.

We will replace a product or provide a refund, if:

  • You receive a product that is deemed to have a material or manufacturing fault;
  • You receive a product that has been damaged in transit; or
  • The product becomes faulty - not due to the fault or miscare of the customer - during its warranty period.

You (the Customer) are required to assume all freight expenses, if:

  • The product you purchased is no longer required;
  • You purchased an incorrect product that doesn't suit your needs;
  • A warranty claim is being made for a replacement or repair on a product.

We will NOT be in a position to replace a product or provide a refund if:

  • The product is damaged due to misuse or abuse; or
  • In the case of a new product, that the product is not returned in an immediately saleable condition.

The refund of goods upon return will be at the same price as was originally paid.

A restocking fee of 20% will be incurred for specially ordered or non-stocked item. This fee will be deducted from your final refund upon return of the goods in resalable condition.

Pricing and Shipment Confirmation

All published online prices are subject to final confirmation after receipt of online orders by Dural Irrigation. We reserve the right to refuse a sale in the event of a pricing error listed online, wherebouts we (the Distributor) lose on the sale of goods and freight charges. In a case like this, we will always offer a complete refund for the monies paid.

Shipment of goods are subject to final confirmation, on a case-by-case basis, depending on size and weight after receipt of online orders by Dural Irrigation. We reserve the right to charge freight on over-weight or bulky items if necessary.

To access your order history and our returns portal, sign up or login to your account with the email you placed your order with and go to your account page. 

Why Shop with us?

  • Fast Shipping Australia Wide
  • Friendly, Expert Customer Support
  • Great Prices & The Best Range

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