All products sold by Dural Irrigation are quality products from major industry suppliers and are covered by full manufacturer's warranty. However, should you receive a product that is faulty, please contact us to talk to one of our sales staff to let them know details of the problem. We will discuss the item and decide on the necessary action as detailed below. We may require you to return the product to us.
We will replace a product or provide a refund, if:
- You receive a product that is deemed to have a material or manufacturing fault;
- You receive a product that has been damaged in transit; or
- The product becomes faulty during its warranty period.
You are required to assume all freight expenses, if:
- The product you purchased is no longer required;
- You purchased the incorrect product.
We will NOT be in a position to replace a product or provide a refund if:
- The product is damaged due to misuse or abuse; or
- In the case of a new product, that the product is not returned in an immediately saleable condition.