Terms of Service

1. Pricing

1.1 All published online prices are subject to final confirmation after receipt of web orders by Dural Irrigation.

1.2 All published online prices are subject to change without notice, to reflect recent supplier price updates, and market price changes throughout the year.

1.3 Dural Irrigation continue to attempt to remain competitive in the online market, but also provide a valuable consultative, educational and solution-based service with a team of 200 years expertise in the industry as included in our prices.

1.4 The special pricing structure within our website is specific to online shopping customers only and is NOT available as standard from our retail store.

1.5 For specialty items, not listed on our website, we retain the right to sell at Recommended Retail Prices (RRP), as stated by the manufacturers and/or our suppliers.

2. Freight

2.1 We ship within Australia only. All orders are dispatched via Australia Post Standard Parcel only.

2.2 Delivery of goods is subject to final confirmation, dependent on size and weight, after receipt of order by Dural Irrigation.

2.3 We reserve the right to charge freight on over-weight, commercial quantities or bulky items, as deemed necessary by Dural Irrigation.

3. Stock

3.1 Dural Irrigation do not keep stock of every product listed on our website, nor an indicative inventory of our stocked items.

3.2 If an item/s is required to be ordered in from our supplier/s, you will receive an email notifying you of the items placed on backorder within the first few days of your order being placed.

3.3 You (the Customer) are entitled to request a refund if this is not to your expectations.

3.4 In the event of a large order or an order placed by a Trade customer, you are entitled to request shipment of all in stock items, while waiting for items placed on backorder to arrive in to stock.

4. Marketing

4.1 By making a purchase, subscribing to our newsletter or setting up an account with us (both trade and retail), you are giving Dural Irrigation permission to send you communications via email and other "channels" for marketing and promotional purposes, unless otherwise opted-out or requested to be removed from this communications list.

4.2 These "channels" include but are not limited to Facebook, Instagram, LinkedIn, YouTube, Google, SMS, via Post etc.

4.3 We retain the right to use your personal details to contact you in the event of an out-of-stock item being placed on back order, or any other communications regarding an order you have placed with us, past and current.