Frequently Asked Questions

How much does shipping cost?

Dural Irrigation Online offers Shipping to anywhere in Australia, via Australia Post.  A flat rate fee will be charged at $20 for any order.

How can I track my order?

Once your order has been shipped, you will receive a notification via email with a link to track your order.

How long will my order take to be delivered?

Dependent of stock, it can take between 1-3 business days for us to ship out orders. In terms of delivery estimates, you can visit our Freight Policy for more information on estimated delivery times to your city from our store.

How can I contact your store?

We are available 5 days a week via free phone on 1800 244 389, or between Monday and Friday or Email using the enquiry form on the Contact Us page.

Do you deliver to PO boxes?

Yes. we use Australia Post and can ship to PO boxes.

Do you ship internationally?

Unfortunately we do not ship internationally. However, f you would like to order from us, and are based in a country other than Australia, we will accept international orders using bank deposit only, if you are able to organise a courier to collect the goods.

Can you help with warranty claims for my pump or filter?

Our long-standing relationships with our distributed brands means that even if you didn't purchase the product from us, we are definitely able to assist on all warranty claims and enquiries on any brand of pump and filter that we stock. Visit our Warranty & Returns Policy for more information or call us on 1800 244 389.

I'm a trade customer at your store. Does my trade account work online too?

Our website and our brick and mortar store are treated as two separate businesses, and our discount structures are very different. If you have a trade account with our store, but would like to order online, you will need to register for a trade account online first. See our terms and conditions here.

What payment methods do you accept?

We now accept a variety of payment methods on our online store, including  Visa, Mastercard, ApplePay,  and Paypal.

How often do your online prices change/update?

Due to the wide range of suppliers, our prices and products can update or change at varying times of the year. Dural Irrigation reserve the right to adjust prices accordingly, without any prior notice to the customer. See our terms and conditions here.

I'm a tradesman looking for competitive prices to supply to my business. Can you do me a better price?

Absolutely. Dural Irrigation offer an online trade account for Australian businesses or sole traders that are looking for a fair priced supplier for their projects. Dural Irrigation have been supplying for over 40 years to such business as landscapers, plumbers, nurseries, growers, construction, irrigation installers, architects, electricians and many more.

If you'd like to receive these trade prices, have your ABN and Company Name handy when registering for an online trade account and enjoy the discount.

Do you sell larger quantities, rolls and sizes of pipe?

Yes, we do. We sell larger rolls and sizes of Low Density, Metric and Rural B pipe as well as 6m lengths of PVC and Stormwater pipe in Bulk Pipe. Unfortunately due to the size and weight of these, we are unable to post them via Australia Post.

They are, however, available for pickup in store, just select Store Pickup as your shipping method on checkout! 

For large bulk or project quantities, contact us directly on 1800 244 389 for a quote on direct delivery cost.

Do you provide a design and installation service for irrigation systems?

Absolutely, we can design your system at no extra charge! Just submit a design form with all the required details we'll need, and one of our friendly design team will be allocated to your project to contact you and support you every step of the way!

Unfortunately, we do not provide an installation service. We do, however, have details of many reputable, Sydney-local contacts we can recommend for installation, maintenance and repair services on various irrigation systems, pond installations and pumps systems. Just ask your allocated irrigation designer for the best recommendation!

Can I order online and pick it up in-store?

Absolutely! After you have finished adding to your cart, click on your cart and select Store Pickup as a shipping method. Proceed to checkout and complete payment. Once our team has packed your order, we will notify you when it will be ready for pick up or if there are any out-of-stock items on your order.

Please note: we are able to hold your order aside for only 7 days. Please allow us at least 2 hours to process and pack your order on same day pick-ups. Collection on weekends is available upon request.