FAQ's

How much does it cost for you to ship my order out to me?

Dural Irrigation Online offer Free Shipping to anywhere in Australia, via Australia Post.

How can I track my order?

Once your order has been shipped, you will receive a notification via email with a link to track your order.

How long will my order take to be delivered?

You can visit our Freight Policy for more information on estimated delivery times to your city from our warehouse.

Can I order online and pick it up in-store?

Absolutely! After you have finished filling your order, click on your cart and select Click-and-Collect. You will be able to enter in your details, including name, phone number and date of pick up.

Please note: we are able to hold your order aside for only 7 days. Please allow us at least 2 hours to process and pack your order on same day pick-ups. 

How can I contact your store?

We are available 7 days a week via free phone on 1800 244 389, or between Monday and Friday via Live Chat or Email using the enquiry form on the Contact Us page.

What payment methods do you accept?

We now accept a variety of payment methods on our online store, including AMEX, Visa, Mastercard, ApplePay, AfterPay, Paypal and Bank Deposit*.

*Please note: if paying by Bank Deposit, your order will not be shipped until funds have been received in our accounts

Do you sell larger quantities, rolls and sizes of pipe?

Yes, we do. We sell larger rolls and sizes of Low Density, Metric and Rural B pipe as well as 6m lengths of PVC pipe. Unfortunately due to the size and weight of these, we are unable to post them via Australia Post.

They are only available to pick-up in store. For bulk, project quantities, contact us directly on 1800 244 389 for a quote on direct delivery cost.

Do you provide a design and installation service for irrigation systems?

We can design your system at no extra charge! Just contact us on 1800 244 389, and we can allocate an irrigation designer to your project who will run you through the details from start to finish. 

Unfortunately, we do not provide an installation service. We do, however, have details of many reputable, local contacts we can recommend for installation, maintenance and repair services on various irrigation systems, pond installations and pumps systems. 

Can you help with warranty claims for my pump or filter?

Even if you didn't purchase the product from us, we are definitely able to assist on all warranty claims and enquiries on any pumps and filters we stock. Visit our Warranty & Returns Policy for more information.

How often do your online prices change/update?

Due to the wide range of suppliers, our prices and products can update or change at varying times of the year. Dural Irrigation reserve the right to adjust prices accordingly, without any prior notice to the customer.